Legal

Privacy Policy

Effective date: July 1, 2026  ·  Kleeno Inc.  ·  Version 0.1 Draft

This is a working draft pending attorney review. It is not yet a finalized legal document.

1. Who We Are

Kleeno Inc. ("Kleeno," "we," "our," or "us") is a Delaware corporation operating an online marketplace that connects homeowners with independent home service professionals across the United States.

  • Legal Name: Kleeno Inc.
  • Address: 254 Chapman Rd, Newark, DE 19702
  • Support Email: kleenoinc@outlook.com
  • Support Phone: (617) 290-7086
  • Website: kleeno.netlify.app

2. Information We Collect

We collect information you provide directly to us and information generated as you use our platform.

Information you provide

  • Account registration: name, email address, password
  • Booking requests: name, email, phone number, ZIP code, service type, preferred date, and job notes
  • Newsletter sign-up: email address
  • Communications: any messages you send to our support team

Payment information

Payment card details are collected and processed exclusively by Stripe, our payment processor. Kleeno does not store, see, or have access to your full card number, CVV, or billing details. Stripe's privacy policy governs the handling of your payment data.

Information collected automatically

  • IP address and approximate location (derived from ZIP code)
  • Browser type, device type, and operating system
  • Pages visited, time spent, and clicks on the Kleeno website
  • Referring website or source

3. How We Use Your Information

  • To match you with available service professionals in your area
  • To process and confirm booking requests
  • To send booking confirmations, service updates, and support communications
  • To send newsletters and promotional emails (only if you opted in; unsubscribe at any time)
  • To process subscription payments for service providers via Stripe
  • To improve our platform, detect fraud, and ensure security
  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your data only in the following circumstances:

  • With service providers: When you make a booking request, we share your name, contact details, ZIP code, service type, and job notes with the independent pro you are being matched with.
  • With Stripe: We share billing-related information necessary to facilitate payment processing. Stripe operates independently under its own privacy policy.
  • With Netlify: Our website is hosted on Netlify, which may process technical data (IP addresses, form submissions) as part of hosting and infrastructure services.
  • For legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of Kleeno, our users, or the public.

5. Cookies and Tracking

We use minimal cookies necessary to operate the platform, including session authentication cookies managed by Netlify Identity. We do not currently use third-party advertising or tracking cookies. We may update this policy as our cookie usage evolves.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. Booking records are retained for a minimum of three years for business and legal compliance purposes. You may request deletion of your data at any time (see Section 7).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request that we delete your personal data, subject to legal retention requirements
  • Opt-out: Unsubscribe from marketing emails at any time via the link in any email
  • Portability: Request your data in a portable format

To exercise any of these rights, contact us at kleenoinc@outlook.com. We will respond within 30 days.

8. Children's Privacy

Kleeno is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Security

We use industry-standard security measures including HTTPS encryption, secure authentication via Netlify Identity, and PCI-compliant payment processing via Stripe. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of Kleeno after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

© 2026 Kleeno Inc. All rights reserved.
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